services_core/app/Models/TicketLog.php

<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;

class TicketLog extends Model
{
    public $timestamps = false;

    protected $fillable = [
        'ticket_id',
        'user_id',
        'activity',
        'notes',
        'latitude',
        'longitude',
        'created_at'
    ];
}