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This commit is contained in:
Wian Drs
2026-08-07 09:16:13 +07:00
parent 75342dc7b7
commit e7575ba1c0
101 changed files with 3451 additions and 89 deletions
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app/Services/Ticket/TicketService.php
+21 -8
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@@ -4,34 +4,45 @@ namespace App\Services\Ticket;
use App\Models\Ticket;
use App\Models\TicketLog;
use App\Models\TicketType;
use App\Models\User;
use Illuminate\Support\Facades\DB;
class TicketService
{
public function create(array $data): Ticket
public function create(array $data, User $actor, ?int $tenantId): Ticket
{
return DB::transaction(function () use ($data) {
return DB::transaction(function () use ($data, $actor, $tenantId) {
$tenantId = $actor->isMasterAdmin() ? ($data['tenant_id'] ?? $tenantId) : $tenantId;
abort_unless($tenantId, 422, 'Tenant wajib dipilih.');
if (! empty($data['customer_id'])) abort_unless(\App\Models\Customer::whereKey($data['customer_id'])->where('tenant_id', $tenantId)->exists(), 422, 'Customer bukan milik tenant aktif.');
$type = TicketType::findOrFail($data['ticket_type_id']);
$ticket = Ticket::create([
'ticket_no' => $this->generateTicketNo(),
'ticket_type_id' => $data['ticket_type_id'],
'customer_id' => $data['customer_id'] ?? null,
'tenant_id' => $tenantId,
'title' => $data['title'],
'description' => $data['description'] ?? null,
'priority' => $data['priority'],
'status' => 'open',
'created_by' => 1
'status' => $type->need_approval ? 'open' : 'approved',
'sla_minutes' => $type->sla_minutes,
'created_by' => $actor->id
,'approved_by' => $type->need_approval ? null : $actor->id
,'approved_at' => $type->need_approval ? null : now()
]);
TicketLog::create([
'ticket_id' => $ticket->id,
'user_id' => 1,
'user_id' => $actor->id,
'activity' => 'Ticket Created',
'notes' => 'Ticket dibuat oleh sistem',
'notes' => 'Ticket dibuat oleh '.$actor->name,
'created_at'=> now()
]);
return $ticket;
return $ticket->load(['ticketType','customer','tenant','creator','assignments.user']);
});
}
@@ -76,4 +87,6 @@ class TicketService
STR_PAD_LEFT
);
}
}
public function generateNo(): string { return $this->generateTicketNo(); }
}