Wian Drs
93 lines
2.8 KiB
PHP
93 lines
2.8 KiB
PHP
<?php
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namespace App\Services\Ticket;
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use App\Models\Ticket;
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use App\Models\TicketLog;
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use App\Models\TicketType;
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use App\Models\User;
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use Illuminate\Support\Facades\DB;
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class TicketService
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{
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public function create(array $data, User $actor, ?int $tenantId): Ticket
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{
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return DB::transaction(function () use ($data, $actor, $tenantId) {
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$tenantId = $actor->isMasterAdmin() ? ($data['tenant_id'] ?? $tenantId) : $tenantId;
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abort_unless($tenantId, 422, 'Tenant wajib dipilih.');
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if (! empty($data['customer_id'])) abort_unless(\App\Models\Customer::whereKey($data['customer_id'])->where('tenant_id', $tenantId)->exists(), 422, 'Customer bukan milik tenant aktif.');
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$type = TicketType::findOrFail($data['ticket_type_id']);
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$ticket = Ticket::create([
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'ticket_no' => $this->generateTicketNo(),
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'ticket_type_id' => $data['ticket_type_id'],
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'customer_id' => $data['customer_id'] ?? null,
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'tenant_id' => $tenantId,
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'title' => $data['title'],
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'description' => $data['description'] ?? null,
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'priority' => $data['priority'],
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'status' => $type->need_approval ? 'open' : 'approved',
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'sla_minutes' => $type->sla_minutes,
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'created_by' => $actor->id
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,'approved_by' => $type->need_approval ? null : $actor->id
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,'approved_at' => $type->need_approval ? null : now()
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]);
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TicketLog::create([
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'ticket_id' => $ticket->id,
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'user_id' => $actor->id,
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'activity' => 'Ticket Created',
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'notes' => 'Ticket dibuat oleh '.$actor->name,
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'created_at'=> now()
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]);
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return $ticket->load(['ticketType','customer','tenant','creator','assignments.user']);
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});
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}
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public function update(Ticket $ticket, array $data): Ticket
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{
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$ticket->update($data);
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return $ticket->fresh();
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}
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public function delete(Ticket $ticket): Ticket
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{
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$ticket->update([
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'status' => 'cancelled'
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]);
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return $ticket;
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}
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private function generateTicketNo(): string
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{
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$prefix = 'TCK-' . now()->format('Ym');
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$lastTicket = Ticket::where(
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'ticket_no',
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'like',
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$prefix . '%'
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)
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->latest('id')
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->first();
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$number = 1;
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if ($lastTicket) {
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$number = ((int) substr($lastTicket->ticket_no, -6)) + 1;
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}
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return $prefix . '-' . str_pad(
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$number,
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6,
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'0',
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STR_PAD_LEFT
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);
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}
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public function generateNo(): string { return $this->generateTicketNo(); }
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}
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