ticker work proses

app/Models/Ticket.php

@@ -15,5 +15,27 @@ class Ticket extends Model
         'priority',
         'status',
         'created_by',
+        'assigned_at',
+        'approved_by',
+        'approved_at',
+        'rejected_by',
+        'rejected_at',
+        'rejection_reason',
+        'resolved_at',
+        'closed_at',
     ];
+
+    /*
+    |--------------------------------------------------------------------------
+    | Relationships
+    |--------------------------------------------------------------------------
+    */
+
+    public function ticketType()
+    {
+        return $this->belongsTo(
+            TicketType::class,
+            'ticket_type_id'
+        );
+    }
 }

app/Models/TicketApproval.php

@@ -6,5 +6,14 @@ use Illuminate\Database\Eloquent\Model;
 
 class TicketApproval extends Model
 {
-    //
+    public $timestamps = false;
+    
+    protected $fillable = [
+        'ticket_id',
+        'approver_id',
+        'status',
+        'notes',
+        'approved_at',
+        'created_at'
+    ];
 }

app/Models/TicketAssignment.php

@@ -6,5 +6,14 @@ use Illuminate\Database\Eloquent\Model;
 
 class TicketAssignment extends Model
 {
-    //
+    public $timestamps = false;
+    
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'is_leader',
+        'assigned_by',
+        'assigned_at',
+        'status'
+    ];
 }

app/Models/TicketType.php

@@ -12,10 +12,30 @@ class TicketType extends Model
         'code',
         'name',
         'need_approval',
-        'sla_minutes'
+        'sla_minutes',
+        'require_photo',
+        'require_material',
+        'need_customer',
     ];
 
     protected $casts = [
-        'need_approval' => 'boolean',
+        'need_approval'    => 'boolean',
+        'require_photo'    => 'boolean',
+        'require_material' => 'boolean',
+        'need_customer'    => 'boolean',
     ];
-}
+
+    /*
+    |--------------------------------------------------------------------------
+    | Relationships
+    |--------------------------------------------------------------------------
+    */
+
+    public function tickets()
+    {
+        return $this->hasMany(
+            Ticket::class,
+            'ticket_type_id'
+        );
+    }
+}