ticker work proses

app/Http/Controllers/Ticket/TicketWorkflowController.php

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+<?php
+
+namespace App\Http\Controllers\Ticket;
+
+use App\Http\Controllers\ApiController;
+use App\Http\Resources\Ticket\TicketResource;
+use App\Models\Ticket;
+use App\Services\Ticket\TicketWorkflowService;
+
+use App\Http\Requests\Ticket\AssignTicketRequest;
+use App\Http\Requests\Ticket\ReassignTicketRequest;
+use App\Http\Requests\Ticket\ApproveTicketRequest;
+use App\Http\Requests\Ticket\RejectTicketRequest;
+use App\Http\Requests\Ticket\PendingTicketRequest;
+use App\Http\Requests\Ticket\ResolveTicketRequest;
+use App\Http\Requests\Ticket\CloseTicketRequest;
+use App\Http\Requests\Ticket\CancelTicketRequest;
+use App\Http\Requests\Ticket\EscalateTicketRequest;
+use App\Http\Requests\Ticket\StartTicketRequest;
+
+class TicketWorkflowController extends ApiController
+{
+    public function __construct(
+        protected TicketWorkflowService $service
+    ) {}
+
+    /**
+     * History Workflow
+     */
+    public function history(Ticket $ticket)
+    {
+        $data = $this->service->history($ticket);
+
+        return $this->success(
+            $data,
+            'Workflow berhasil diambil'
+        );
+    }
+
+    /**
+     * Assign Teknisi
+     */
+    public function assign(
+        AssignTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->assign(
+            $ticket,
+            $request->technicians,
+            $request->leader_id,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Teknisi berhasil ditugaskan'
+        );
+    }
+
+    /**
+     * Reassign Teknisi
+     */
+    public function reassign(
+        ReassignTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->reassign(
+            $ticket,
+            $request->technicians,
+            $request->leader_id,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Penugasan berhasil diperbarui'
+        );
+    }
+
+    /**
+     * Approve
+     */
+    public function approve(
+        ApproveTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->approve(
+            $ticket,
+            $request->notes,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil disetujui'
+        );
+    }
+
+    /**
+     * Reject
+     */
+    public function reject(
+        RejectTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->reject(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil ditolak'
+        );
+    }
+
+    /**
+     * Start Work
+     */
+    public function start(
+        StartTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->start(
+            $ticket,
+            $request->validated(),
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Pekerjaan dimulai'
+        );
+    }
+
+    /**
+     * Pending
+     */
+    public function pending(
+        PendingTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->pending(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket pending'
+        );
+    }
+
+    /**
+     * Resume
+     */
+    public function resume(Ticket $ticket)
+    {
+        $ticket = $this->service->resume(
+            $ticket,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket dilanjutkan'
+        );
+    }
+
+    /**
+     * Resolve
+     */
+    public function resolve(
+        ResolveTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->resolve(
+            $ticket,
+            $request->notes,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil diselesaikan'
+        );
+    }
+
+    /**
+     * Close
+     */
+    public function close(
+        CloseTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->close(
+            $ticket,
+            $request->notes,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil ditutup'
+        );
+    }
+
+    /**
+     * Cancel
+     */
+    public function cancel(
+        CancelTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->cancel(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil dibatalkan'
+        );
+    }
+
+    /**
+     * Escalate
+     */
+    public function escalate(
+        EscalateTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->escalate(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil dieskalasi'
+        );
+    }
+}

app/Http/Requests/Ticket/ApproveTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class ApproveTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'notes' => 'nullable|string|max:1000'
+        ];
+    }
+}

app/Http/Requests/Ticket/AssignTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class AssignTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'technicians' => 'required|array|min:1',
+            'leader_id'   => 'required|integer',
+        ];
+    }
+}

app/Http/Requests/Ticket/CancelTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class CancelTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'reason' => 'required|string|max:2000'
+        ];
+    }
+}

app/Http/Requests/Ticket/CloseTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class CloseTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'notes' => 'nullable|string|max:2000'
+        ];
+    }
+}

app/Http/Requests/Ticket/EscalateTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class EscalateTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'reason' => 'required|string|max:2000',
+            'level'  => 'nullable|in:L1,L2,L3,NOC'
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'reason.required' => 'Alasan eskalasi wajib diisi'
+        ];
+    }
+}

app/Http/Requests/Ticket/PendingTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class PendingTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'reason' => 'required|string|max:1000'
+        ];
+    }
+}

app/Http/Requests/Ticket/ReassignTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class ReassignTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'technicians'   => 'required|array|min:1',
+            'technicians.*' => 'integer',
+            'leader_id'     => 'required|integer'
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'technicians.required' => 'Daftar teknisi wajib diisi',
+            'technicians.array'    => 'Format teknisi harus array',
+            'leader_id.required'   => 'Leader teknisi wajib dipilih'
+        ];
+    }
+}

app/Http/Requests/Ticket/RejectTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class RejectTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'reason' => 'required|string|max:1000'
+        ];
+    }
+}

app/Http/Requests/Ticket/ResolveTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class ResolveTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'notes' => 'required|string|max:2000'
+        ];
+    }
+}

app/Http/Requests/Ticket/StartTicketRequest.php

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+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class StartTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'latitude'  => 'nullable|numeric',
+            'longitude' => 'nullable|numeric',
+            'notes'     => 'nullable|string|max:1000'
+        ];
+    }
+}