Update Database dan ALL yang di butuhkan

database/migrations/2026_06_19_044044_create_ticket_types_table.php

@@ -0,0 +1,31 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('ticket_types', function (Blueprint $table) {
+            $table->id();
+            $table->string('code', 50)->unique();
+            $table->string('name', 100);
+            $table->boolean('need_approval')->default(false);
+            $table->integer('sla_minutes')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_types');
+    }
+};

database/migrations/2026_06_19_044103_create_ticket_logs_table.php

@@ -0,0 +1,42 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('ticket_logs', function (Blueprint $table) {
+
+            $table->id();
+
+            $table->unsignedBigInteger('ticket_id');
+
+            $table->unsignedBigInteger('user_id');
+
+            $table->string('activity');
+            $table->text('notes')->nullable();
+
+            $table->decimal('latitude', 10, 8)->nullable();
+            $table->decimal('longitude', 11, 8)->nullable();
+
+            $table->timestamp('created_at')->nullable();
+
+            $table->index('ticket_id');
+            $table->index('user_id');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_logs');
+    }
+};

database/migrations/2026_06_19_044103_create_tickets_table.php

@@ -0,0 +1,75 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('tickets', function (Blueprint $table) {
+
+            $table->id();
+            $table->string('ticket_no', 50)->unique();
+            $table->unsignedBigInteger('ticket_type_id');
+            $table->unsignedBigInteger('tenant_id')->default(1);
+            $table->unsignedBigInteger('customer_id')->nullable();
+            $table->string('title');
+            $table->text('description')->nullable();
+            $table->enum('priority', [
+                'low',
+                'medium',
+                'high',
+                'critical'
+            ])->default('medium');
+
+            $table->enum('status', [
+                'draft',
+                'open',
+                'approved',
+                'assigned',
+                'progress',
+                'pending',
+                'resolved',
+                'closed',
+                'cancelled',
+                'rejected'
+            ])->default('draft');
+
+            $table->integer('sla_minutes')->nullable();
+
+            $table->unsignedBigInteger('created_by');
+
+            $table->unsignedBigInteger('approved_by')->nullable();
+            $table->timestamp('approved_at')->nullable();
+
+            $table->unsignedBigInteger('rejected_by')->nullable();
+            $table->timestamp('rejected_at')->nullable();
+            $table->text('rejection_reason')->nullable();
+
+            $table->timestamp('assigned_at')->nullable();
+            $table->timestamp('resolved_at')->nullable();
+            $table->timestamp('closed_at')->nullable();
+
+            $table->timestamps();
+
+            $table->index('ticket_no');
+            $table->index('ticket_type_id');
+            $table->index('tenant_id');
+            $table->index('customer_id');
+            $table->index('status');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('tickets');
+    }
+};

database/migrations/2026_06_19_044104_create_ticket_approvals_table.php

@@ -0,0 +1,46 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('ticket_approvals', function (Blueprint $table) {
+
+            $table->id();
+
+            $table->unsignedBigInteger('ticket_id');
+
+            $table->unsignedBigInteger('approver_id');
+
+            $table->enum('status', [
+                'pending',
+                'approved',
+                'rejected'
+            ])->default('pending');
+
+            $table->text('notes')->nullable();
+
+            $table->timestamp('approved_at')->nullable();
+
+            $table->timestamp('created_at')->nullable();
+
+            $table->index('ticket_id');
+            $table->index('approver_id');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_approvals');
+    }
+};

database/migrations/2026_06_19_044104_create_ticket_assignments_table.php

@@ -0,0 +1,47 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('ticket_assignments', function (Blueprint $table) {
+
+            $table->id();
+
+            $table->unsignedBigInteger('ticket_id');
+
+            $table->unsignedBigInteger('user_id');
+
+            $table->boolean('is_leader')->default(false);
+
+            $table->unsignedBigInteger('assigned_by');
+
+            $table->timestamp('assigned_at')->nullable();
+
+            $table->enum('status', [
+                'assigned',
+                'accepted',
+                'rejected',
+                'completed'
+            ])->default('assigned');
+
+            $table->index('ticket_id');
+            $table->index('user_id');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_assignments');
+    }
+};

database/migrations/2026_06_19_044104_create_ticket_files_table.php

@@ -0,0 +1,45 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('ticket_files', function (Blueprint $table) {
+
+            $table->id();
+
+            $table->unsignedBigInteger('ticket_id');
+
+            $table->unsignedBigInteger('ticket_log_id')->nullable();
+
+            $table->string('file_name');
+            $table->string('file_path', 500);
+
+            $table->bigInteger('file_size')->nullable();
+
+            $table->string('file_type', 100)->nullable();
+
+            $table->unsignedBigInteger('uploaded_by');
+
+            $table->timestamp('created_at')->nullable();
+
+            $table->index('ticket_id');
+            $table->index('ticket_log_id');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_files');
+    }
+};

database/migrations/2026_06_19_044106_create_ticket_materials_table.php

@@ -0,0 +1,45 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('ticket_materials', function (Blueprint $table) {
+
+            $table->id();
+
+            $table->unsignedBigInteger('ticket_id');
+
+            $table->unsignedBigInteger('ticket_log_id')->nullable();
+
+            $table->string('material_name');
+
+            $table->decimal('qty', 12, 2);
+
+            $table->text('notes')->nullable();
+
+            $table->unsignedBigInteger('used_by');
+
+            $table->timestamp('created_at')->nullable();
+
+            $table->index('ticket_id');
+            $table->index('ticket_log_id');
+            $table->index('used_by');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_materials');
+    }
+};