sembara/app/Filament/Pages/Transactions/Complaints.php

<?php

namespace App\Filament\Pages\Transactions;

use App\Services\ComplaintService;
use App\Services\CustomerService;
use BackedEnum;
use Filament\Actions\Action;
use Filament\Actions\CreateAction;
use Filament\Forms\Components\DatePicker;
use Filament\Forms\Components\Select;
use Filament\Forms\Components\Textarea;
use Filament\Notifications\Notification;
use Filament\Pages\Page;
use Filament\Schemas\Components\EmbeddedTable;
use Filament\Schemas\Schema;
use Filament\Tables\Columns\TextColumn;
use Filament\Tables\Concerns\InteractsWithTable;
use Filament\Tables\Contracts\HasTable;
use Filament\Tables\Filters\Filter;
use Filament\Tables\Table;
use Illuminate\Auth\Access\AuthorizationException;
use Illuminate\Contracts\Support\Htmlable;
use Illuminate\Support\Arr;
use UnitEnum;

class Complaints extends Page implements HasTable
{
    use InteractsWithTable;

    protected static string|BackedEnum|null $navigationIcon = 'heroicon-o-chat-bubble-left-ellipsis';

    protected static string|UnitEnum|null $navigationGroup = 'Transaksi';

    protected static ?int $navigationSort = 1;

    protected static ?string $navigationLabel = 'Komplain';

    protected static ?string $slug = 'transactions/complaints';

    protected string $view = 'filament.pages.blank';

    public function getTitle(): string|Htmlable
    {
        return 'Komplain';
    }

    public function table(Table $table): Table
    {
        /** @var ComplaintService $service */
        $service = app(ComplaintService::class);

        return $table
            ->records(function (?string $search, ?string $sortColumn, ?string $sortDirection, int|string $page, int|string $recordsPerPage, ?array $filters) use ($service) {
                $status = Arr::get($filters, 'status.value') ?? Arr::get($filters, 'status');

                return $service->paginate(
                    search: $search,
                    sortColumn: $sortColumn,
                    sortDirection: $sortDirection,
                    page: (int) $page,
                    perPage: (int) $recordsPerPage,
                    filters: array_filter(['status' => is_array($status) ? ($status['value'] ?? null) : $status]),
                );
            })
            ->columns([
                TextColumn::make('complaint_number')->label('No. Komplain')->badge()->sortable(),
                TextColumn::make('customers.name')->label('Pelanggan'),
                TextColumn::make('orders.order_number')->label('Order')->placeholder('—'),
                TextColumn::make('complaint_date')->label('Tgl')->date('d M Y')->sortable(),
                TextColumn::make('category')
                    ->label('Kategori')
                    ->badge()
                    ->color('info')
                    ->formatStateUsing(fn (string $state): string => ComplaintService::CATEGORIES[$state] ?? $state),
                TextColumn::make('priority')
                    ->label('Prioritas')
                    ->badge()
                    ->color(fn (string $state): string => match ($state) {
                        'high' => 'danger',
                        'medium' => 'warning',
                        default => 'gray',
                    })
                    ->formatStateUsing(fn (string $state): string => ComplaintService::PRIORITIES[$state] ?? $state)
                    ->sortable(),
                TextColumn::make('description')->label('Deskripsi')->limit(40),
                TextColumn::make('status')
                    ->label('Status')
                    ->badge()
                    ->color(fn (string $state): string => $state === ComplaintService::STATUS_OPEN ? 'warning' : 'success')
                    ->formatStateUsing(fn (string $state): string => $state === ComplaintService::STATUS_OPEN ? 'Terbuka' : 'Selesai')
                    ->sortable(),
                TextColumn::make('resolution')->label('Resolusi')->limit(30)->placeholder('—'),
            ])
            ->filters([
                Filter::make('status')
                    ->schema([
                        Select::make('value')->label('Status')->options([
                            ComplaintService::STATUS_OPEN => 'Terbuka',
                            ComplaintService::STATUS_RESOLVED => 'Selesai',
                        ]),
                    ]),
            ])
            ->recordActions([
                Action::make('tutup')
                    ->label('Tutup')
                    ->color('success')
                    ->icon('heroicon-o-check-badge')
                    ->visible(fn (array $record): bool => $service->canResolve($record, auth()->user()))
                    ->schema(fn (Schema $schema): Schema => $schema->components([
                        Textarea::make('resolution')->label('Resolusi / Tindak Lanjut')->required(),
                    ]))
                    ->action(function (array $data, array $record) use ($service): void {
                        try {
                            $service->resolve($record['id'], $data['resolution'], auth()->user());
                        } catch (AuthorizationException) {
                            Notification::make()->title('Akses ditolak')->body('Hanya pembuat komplain atau admin yang dapat menutup.')->danger()->send();

                            return;
                        }

                        Notification::make()->title('Komplain ditutup.')->success()->send();
                    }),
            ])
            ->headerActions([
                CreateAction::make()
                    ->label('Catat Komplain')
                    ->schema(fn (Schema $schema): Schema => $schema->components([
                        Select::make('customer_id')->label('Pelanggan')->options(fn (): array => app(CustomerService::class)->optionsForSelect())->required()->searchable(),
                        Select::make('order_id')->label('Order Terkait (opsional)')->options(fn (): array => $service->orderOptions())->searchable(),
                        DatePicker::make('complaint_date')->label('Tanggal')->default(now()->toDateString())->required(),
                        Select::make('category')->label('Kategori')->options(ComplaintService::CATEGORIES)->default('product')->required(),
                        Select::make('priority')->label('Prioritas')->options(ComplaintService::PRIORITIES)->default('medium')->required(),
                        Textarea::make('description')->label('Deskripsi Masalah')->required()->columnSpanFull(),
                    ]))
                    ->using(function (array $data): void {
                        app(ComplaintService::class)->createComplaint($data, auth()->user());
                        Notification::make()->title('Komplain dicatat.')->success()->send();
                    }),
            ])
            ->paginated([10, 25, 50]);
    }

    public function content(Schema $schema): Schema
    {
        return $schema
            ->components([
                EmbeddedTable::make(),
            ]);
    }
}