sembara/app/Services/ComplaintService.php

<?php

namespace App\Services;

use App\Models\User;
use App\Services\InsForge\InsForgeClient;
use App\Services\InsForge\InsForgeTableService;
use Illuminate\Auth\Access\AuthorizationException;
use Illuminate\Validation\ValidationException;

class ComplaintService extends InsForgeTableService
{
    public const STATUS_OPEN = 'open';

    public const STATUS_RESOLVED = 'resolved';

    public const CATEGORIES = [
        'product' => 'Produk',
        'delivery' => 'Pengiriman',
        'service' => 'Layanan',
        'other' => 'Lainnya',
    ];

    public const PRIORITIES = [
        'low' => 'Rendah',
        'medium' => 'Sedang',
        'high' => 'Tinggi',
    ];

    public function __construct(
        InsForgeClient $client,
        private readonly CustomerService $customers,
        private readonly ActivityLogger $activity,
    ) {
        parent::__construct($client);
    }

    protected function table(): string
    {
        return 'complaints';
    }

    protected function select(): string
    {
        return '*,customers(code,name),orders(order_number)';
    }

    protected function searchableColumns(): array
    {
        return ['complaint_number', 'description'];
    }

    protected function sortableColumns(): array
    {
        return ['complaint_number', 'complaint_date', 'status', 'priority', 'created_at'];
    }

    public function createComplaint(array $attributes, ?User $actor = null): array
    {
        [$client, $asUser] = $this->scoped();

        $number = $this->nextComplaintNumber();

        $row = array_filter([
            'complaint_number' => $number,
            'customer_id' => $attributes['customer_id'] ?? null,
            'order_id' => $attributes['order_id'] ?? null,
            'complaint_date' => $attributes['complaint_date'] ?? now()->toDateString(),
            'category' => $attributes['category'] ?? 'other',
            'description' => $attributes['description'] ?? null,
            'priority' => $attributes['priority'] ?? 'medium',
            'status' => self::STATUS_OPEN,
            'created_by' => $actor?->id,
        ], fn ($value) => $value !== null && $value !== '');

        if (empty($row['customer_id']) || empty($row['description'])) {
            throw ValidationException::withMessages(['complaint' => 'Pelanggan dan deskripsi wajib diisi.']);
        }

        $client->insertRecord($this->table(), [$row], asUser: false);

        $stored = $client->listRecords($this->table(), [
            'select' => 'id',
            'complaint_number' => 'eq.'.$number,
            'limit' => 1,
        ], asUser: $asUser)[0] ?? null;

        $this->activity->log('complaint_created', 'complaints', $stored['id'] ?? null, "Komplain {$number} dicatat.", $actor);

        return ['id' => $stored['id'] ?? null, 'complaint_number' => $number];
    }

    public function resolve(string $complaintId, string $resolution, ?User $actor = null): void
    {
        [$client, $asUser] = $this->scoped();

        $complaint = $client->getRecord($this->table(), $complaintId, asUser: $asUser)
            ?? throw ValidationException::withMessages(['complaint' => 'Komplain tidak ditemukan.']);

        if (($complaint['status'] ?? '') !== self::STATUS_OPEN) {
            throw ValidationException::withMessages(['complaint' => 'Komplain ini sudah ditutup.']);
        }

        $isOwner = $actor !== null && $actor->id === ($complaint['created_by'] ?? null);

        if (! ($actor?->isAdmin() ?? false) && ! $isOwner) {
            throw new AuthorizationException('Operator hanya dapat menutup komplain miliknya sendiri.');
        }

        $client->updateRecords($this->table(), ['id' => $complaintId], [
            'status' => self::STATUS_RESOLVED,
            'resolution' => $resolution,
            'resolved_at' => now()->toISOString(),
        ], asUser: false);

        $this->activity->log(
            'complaint_resolved',
            'complaints',
            $complaintId,
            "Komplain {$complaint['complaint_number']} ditutup.",
            $actor,
        );
    }

    public function canResolve(array $record, ?User $actor): bool
    {
        if (($record['status'] ?? '') !== self::STATUS_OPEN) {
            return false;
        }

        return $actor !== null && ($actor->isAdmin() || $actor->id === ($record['created_by'] ?? null));
    }

    /** @return array<string, string> id => ORD-... */
    public function orderOptions(): array
    {
        [$client] = $this->scoped();

        return collect($client->listRecords('orders', [
            'select' => 'id,order_number',
            'deleted_at' => 'eq.null',
            'order' => 'created_at.desc',
            'limit' => 200,
        ]))->mapWithKeys(fn (array $row): array => [$row['id'] => $row['order_number']])->all();
    }

    private function nextComplaintNumber(): string
    {
        [$client, $asUser] = $this->scoped();

        $prefix = 'CMP-'.now()->format('Ymd').'-';

        $last = $client->listRecords($this->table(), [
            'select' => 'complaint_number',
            'complaint_number' => 'like.'.$prefix.'*',
            'order' => 'complaint_number.desc',
            'limit' => 1,
        ], asUser: $asUser)[0]['complaint_number'] ?? null;

        preg_match('/(\d+)$/', (string) $last, $matches);

        return $prefix.sprintf('%04d', ((int) ($matches[1] ?? 0)) + 1);
    }
}