<?php

namespace Tests\Feature\Complaints;

use App\Filament\Pages\Transactions\Complaints as ComplaintsPage;
use App\Models\User;
use App\Services\ComplaintService;
use Illuminate\Auth\Access\AuthorizationException;
use Illuminate\Validation\ValidationException;
use Livewire\Livewire;
use Tests\Support\InsForgeFake;
use Tests\TestCase;

class ComplaintTest extends TestCase
{
    private const CUSTOMER_ID = 'cccccccc-0000-0000-0000-000000000001';

    protected function setUp(): void
    {
        parent::setUp();

        InsForgeFake::reset();
        InsForgeFake::fakeRest();

        InsForgeFake::seed('customers', [
            'id' => self::CUSTOMER_ID,
            'customer_code' => 'CUST-0001',
            'name' => 'Andi',
        ]);
    }

    private function actor(string $role, string $suffix = '0001'): User
    {
        $user = new User;

        $user->forceFill([
            'id' => "eeee7777-0000-0000-0000-{$role}{$suffix}",
            'name' => ucfirst($role),
            'email' => "{$role}@beraspro.test",
            'role' => $role,
            'is_active' => true,
        ]);

        return $user;
    }

    private function seedComplaint(array $overrides = []): array
    {
        $row = array_merge([
            'id' => 'bbbb8888-0000-0000-0000-000000000001',
            'complaint_number' => 'CMP-20260825-0001',
            'customer_id' => self::CUSTOMER_ID,
            'complaint_date' => '2026-08-25',
            'category' => 'product',
            'description' => 'Beras hitam',
            'status' => ComplaintService::STATUS_OPEN,
            'priority' => 'high',
            'created_by' => $this->actor('operator')->id,
            'customers' => ['code' => 'CUST-0001', 'name' => 'Andi'],
        ], $overrides);

        InsForgeFake::seed('complaints', $row);

        return $row;
    }

    public function test_create_generates_number_and_log(): void
    {
        $result = app(ComplaintService::class)->createComplaint([
            'customer_id' => self::CUSTOMER_ID,
            'description' => 'Kemasan rusak',
            'category' => 'product',
            'priority' => 'low',
        ], $this->actor('operator'));

        $this->assertSame('CMP-'.now()->format('Ymd').'-0001', $result['complaint_number']);

        $stored = array_values(InsForgeFake::$store['complaints'])[0];
        $this->assertSame(ComplaintService::STATUS_OPEN, $stored['status']);

        $log = end(InsForgeFake::$store['activity_logs']);
        $this->assertSame('complaint_created', $log['action']);
    }

    public function test_creator_can_resolve_own_complaint(): void
    {
        $creator = $this->actor('operator');
        $complaint = $this->seedComplaint(['created_by' => $creator->id]);

        app(ComplaintService::class)->resolve($complaint['id'], 'ganti produk baru', $creator);

        $stored = InsForgeFake::$store['complaints'][$complaint['id']];
        $this->assertSame(ComplaintService::STATUS_RESOLVED, $stored['status']);
        $this->assertSame('ganti produk baru', $stored['resolution']);
        $this->assertNotNull($stored['resolved_at']);
    }

    public function test_other_operator_cannot_resolve(): void
    {
        $complaint = $this->seedComplaint();

        $this->expectException(AuthorizationException::class);
        app(ComplaintService::class)->resolve($complaint['id'], 'coba tutup', $this->actor('operator', '9999'));
    }

    public function test_admin_can_resolve_any_complaint(): void
    {
        $complaint = $this->seedComplaint();

        app(ComplaintService::class)->resolve($complaint['id'], 'direfund', $this->actor('admin'));

        $this->assertSame(ComplaintService::STATUS_RESOLVED, InsForgeFake::$store['complaints'][$complaint['id']]['status']);
    }

    public function test_already_resolved_cannot_be_resolved_again(): void
    {
        $complaint = $this->seedComplaint(['status' => ComplaintService::STATUS_RESOLVED, 'resolution' => 'ok']);

        $this->expectException(ValidationException::class);
        app(ComplaintService::class)->resolve($complaint['id'], 'lagi', $this->actor('admin'));
    }

    public function test_page_renders_and_shows_complaint(): void
    {
        $this->actingAs($this->actor('operator'));

        $this->seedComplaint();

        Livewire::test(ComplaintsPage::class)
            ->assertSuccessful()
            ->assertSee('CMP-20260825-0001')
            ->assertSee('Beras hitam');
    }

    public function test_close_action_hidden_for_non_owner_operator(): void
    {
        $user = $this->actor('operator', '9999');
        $this->actingAs($user);

        $complaint = $this->seedComplaint();

        Livewire::test(ComplaintsPage::class)
            ->assertSuccessful()
            ->assertDontSeeHtml('wire:key="writable-actions-tutup"');
    }
}