feat: phase 5 — complaints with ownership-guarded resolution and activity logging

2026-08-25 19:14:29 +07:00
parent 029a4a21f8
commit 28937a786e
3 changed files with 461 additions and 0 deletions
@@ -0,0 +1,151 @@
+<?php
+
+namespace App\Filament\Pages\Transactions;
+
+use App\Services\ComplaintService;
+use App\Services\CustomerService;
+use BackedEnum;
+use Filament\Actions\Action;
+use Filament\Actions\CreateAction;
+use Filament\Forms\Components\DatePicker;
+use Filament\Forms\Components\Select;
+use Filament\Forms\Components\Textarea;
+use Filament\Notifications\Notification;
+use Filament\Pages\Page;
+use Filament\Schemas\Components\EmbeddedTable;
+use Filament\Schemas\Schema;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Concerns\InteractsWithTable;
+use Filament\Tables\Contracts\HasTable;
+use Filament\Tables\Filters\Filter;
+use Filament\Tables\Table;
+use Illuminate\Auth\Access\AuthorizationException;
+use Illuminate\Contracts\Support\Htmlable;
+use Illuminate\Support\Arr;
+use UnitEnum;
+
+class Complaints extends Page implements HasTable
+{
+    use InteractsWithTable;
+
+    protected static string|BackedEnum|null $navigationIcon = 'heroicon-o-chat-bubble-left-ellipsis';
+
+    protected static string|UnitEnum|null $navigationGroup = 'Transaksi';
+
+    protected static ?int $navigationSort = 1;
+
+    protected static ?string $navigationLabel = 'Komplain';
+
+    protected static ?string $slug = 'transactions/complaints';
+
+    protected string $view = 'filament.pages.blank';
+
+    public function getTitle(): string|Htmlable
+    {
+        return 'Komplain';
+    }
+
+    public function table(Table $table): Table
+    {
+        /** @var ComplaintService $service */
+        $service = app(ComplaintService::class);
+
+        return $table
+            ->records(function (?string $search, ?string $sortColumn, ?string $sortDirection, int|string $page, int|string $recordsPerPage, ?array $filters) use ($service) {
+                $status = Arr::get($filters, 'status.value') ?? Arr::get($filters, 'status');
+
+                return $service->paginate(
+                    search: $search,
+                    sortColumn: $sortColumn,
+                    sortDirection: $sortDirection,
+                    page: (int) $page,
+                    perPage: (int) $recordsPerPage,
+                    filters: array_filter(['status' => is_array($status) ? ($status['value'] ?? null) : $status]),
+                );
+            })
+            ->columns([
+                TextColumn::make('complaint_number')->label('No. Komplain')->badge()->sortable(),
+                TextColumn::make('customers.name')->label('Pelanggan'),
+                TextColumn::make('orders.order_number')->label('Order')->placeholder('—'),
+                TextColumn::make('complaint_date')->label('Tgl')->date('d M Y')->sortable(),
+                TextColumn::make('category')
+                    ->label('Kategori')
+                    ->badge()
+                    ->color('info')
+                    ->formatStateUsing(fn (string $state): string => ComplaintService::CATEGORIES[$state] ?? $state),
+                TextColumn::make('priority')
+                    ->label('Prioritas')
+                    ->badge()
+                    ->color(fn (string $state): string => match ($state) {
+                        'high' => 'danger',
+                        'medium' => 'warning',
+                        default => 'gray',
+                    })
+                    ->formatStateUsing(fn (string $state): string => ComplaintService::PRIORITIES[$state] ?? $state)
+                    ->sortable(),
+                TextColumn::make('description')->label('Deskripsi')->limit(40),
+                TextColumn::make('status')
+                    ->label('Status')
+                    ->badge()
+                    ->color(fn (string $state): string => $state === ComplaintService::STATUS_OPEN ? 'warning' : 'success')
+                    ->formatStateUsing(fn (string $state): string => $state === ComplaintService::STATUS_OPEN ? 'Terbuka' : 'Selesai')
+                    ->sortable(),
+                TextColumn::make('resolution')->label('Resolusi')->limit(30)->placeholder('—'),
+            ])
+            ->filters([
+                Filter::make('status')
+                    ->schema([
+                        Select::make('value')->label('Status')->options([
+                            ComplaintService::STATUS_OPEN => 'Terbuka',
+                            ComplaintService::STATUS_RESOLVED => 'Selesai',
+                        ]),
+                    ]),
+            ])
+            ->recordActions([
+                Action::make('tutup')
+                    ->label('Tutup')
+                    ->color('success')
+                    ->icon('heroicon-o-check-badge')
+                    ->visible(fn (array $record): bool => $service->canResolve($record, auth()->user()))
+                    ->schema(fn (Schema $schema): Schema => $schema->components([
+                        Textarea::make('resolution')->label('Resolusi / Tindak Lanjut')->required(),
+                    ]))
+                    ->action(function (array $data, array $record) use ($service): void {
+                        try {
+                            $service->resolve($record['id'], $data['resolution'], auth()->user());
+                        } catch (AuthorizationException) {
+                            Notification::make()->title('Akses ditolak')->body('Hanya pembuat komplain atau admin yang dapat menutup.')->danger()->send();
+
+                            return;
+                        }
+
+                        Notification::make()->title('Komplain ditutup.')->success()->send();
+                    }),
+            ])
+            ->headerActions([
+                CreateAction::make()
+                    ->label('Catat Komplain')
+                    ->schema(fn (Schema $schema): Schema => $schema->components([
+                        Select::make('customer_id')->label('Pelanggan')->options(fn (): array => app(CustomerService::class)->optionsForSelect())->required()->searchable(),
+                        Select::make('order_id')->label('Order Terkait (opsional)')->options(fn (): array => $service->orderOptions())->searchable(),
+                        DatePicker::make('complaint_date')->label('Tanggal')->default(now()->toDateString())->required(),
+                        Select::make('category')->label('Kategori')->options(ComplaintService::CATEGORIES)->default('product')->required(),
+                        Select::make('priority')->label('Prioritas')->options(ComplaintService::PRIORITIES)->default('medium')->required(),
+                        Textarea::make('description')->label('Deskripsi Masalah')->required()->columnSpanFull(),
+                    ]))
+                    ->using(function (array $data): void {
+                        app(ComplaintService::class)->createComplaint($data, auth()->user());
+                        Notification::make()->title('Komplain dicatat.')->success()->send();
+                    }),
+            ])
+            ->paginated([10, 25, 50]);
+    }
+
+    public function content(Schema $schema): Schema
+    {
+        return $schema
+            ->components([
+                EmbeddedTable::make(),
+            ]);
+    }
+}