Wian Drs
79 lines
1.9 KiB
PHP
79 lines
1.9 KiB
PHP
<?php
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namespace App\Services\Ticket;
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use App\Models\Ticket;
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use App\Models\TicketLog;
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use Illuminate\Support\Facades\DB;
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class TicketService
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{
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public function create(array $data): Ticket
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{
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return DB::transaction(function () use ($data) {
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$ticket = Ticket::create([
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'ticket_no' => $this->generateTicketNo(),
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'ticket_type_id' => $data['ticket_type_id'],
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'customer_id' => $data['customer_id'] ?? null,
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'title' => $data['title'],
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'description' => $data['description'] ?? null,
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'priority' => $data['priority'],
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'status' => 'open',
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'created_by' => 1
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]);
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TicketLog::create([
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'ticket_id' => $ticket->id,
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'user_id' => 1,
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'activity' => 'Ticket Created',
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'notes' => 'Ticket dibuat oleh sistem',
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'created_at'=> now()
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]);
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return $ticket;
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});
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}
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public function update(Ticket $ticket, array $data): Ticket
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{
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$ticket->update($data);
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return $ticket->fresh();
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}
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public function delete(Ticket $ticket): Ticket
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{
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$ticket->update([
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'status' => 'cancelled'
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]);
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return $ticket;
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}
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private function generateTicketNo(): string
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{
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$prefix = 'TCK-' . now()->format('Ym');
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$lastTicket = Ticket::where(
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'ticket_no',
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'like',
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$prefix . '%'
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)
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->latest('id')
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->first();
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$number = 1;
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if ($lastTicket) {
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$number = ((int) substr($lastTicket->ticket_no, -6)) + 1;
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}
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return $prefix . '-' . str_pad(
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$number,
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6,
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'0',
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STR_PAD_LEFT
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);
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}
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} |