<?php

namespace App\Models;

use App\Traits\Auditable;
use Illuminate\Database\Eloquent\Model;

class Ticket extends Model
{
    use Auditable;

    protected $fillable = [
        'ticket_no',
        'ticket_type_id',
        'customer_id',
        'source','installation_step','verified_by','verified_at','verification_notes',
        'title',
        'description',
        'priority',
        'status',
        'created_by',
        'assigned_at',
        'approved_by',
        'approved_at',
        'rejected_by',
        'rejected_at',
        'rejection_reason',
        'resolved_at',
        'closed_at',
        'tenant_id',
    ];

    protected function casts(): array
    {
        return [
            'assigned_at' => 'datetime',
            'resolved_at' => 'datetime',
            'closed_at' => 'datetime',
            'verified_at' => 'datetime',
        ];
    }

    /*
    |--------------------------------------------------------------------------
    | Relationships
    |--------------------------------------------------------------------------
    */

    public function ticketType()
    {
        return $this->belongsTo(
            TicketType::class,
            'ticket_type_id'
        );
    }


    public function customer() { return $this->belongsTo(Customer::class); }
    public function tenant() { return $this->belongsTo(Tenant::class); }
    public function creator() { return $this->belongsTo(User::class, 'created_by'); }
    public function assignments() { return $this->hasMany(TicketAssignment::class); }
    public function logs() { return $this->hasMany(TicketLog::class)->orderByDesc('id'); }
    public function materials() { return $this->hasMany(TicketMaterial::class)->with('user:id,name')->orderByDesc('id'); }
    public function attachments() { return $this->hasMany(TicketAttachment::class)->with('file:id,uuid,original_name,mime_type,size')->orderBy('id'); }
}