ticker work proses

app/Http/Requests/Ticket/EscalateTicketRequest.php

@@ -0,0 +1,37 @@
+<?php
+
+namespace App\Http\Requests\Ticket;
+
+use Illuminate\Contracts\Validation\ValidationRule;
+use Illuminate\Foundation\Http\FormRequest;
+
+class EscalateTicketRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     */
+    public function authorize(): bool
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array<string, ValidationRule|array<mixed>|string>
+     */
+    public function rules(): array
+    {
+        return [
+            'reason' => 'required|string|max:2000',
+            'level'  => 'nullable|in:L1,L2,L3,NOC'
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'reason.required' => 'Alasan eskalasi wajib diisi'
+        ];
+    }
+}