ticker work proses

2026-06-22 13:34:49 +07:00
parent 844b8a0ff0
commit b52e67c428
22 changed files with 1193 additions and 16 deletions
@@ -0,0 +1,247 @@
+<?php
+
+namespace App\Http\Controllers\Ticket;
+
+use App\Http\Controllers\ApiController;
+use App\Http\Resources\Ticket\TicketResource;
+use App\Models\Ticket;
+use App\Services\Ticket\TicketWorkflowService;
+
+use App\Http\Requests\Ticket\AssignTicketRequest;
+use App\Http\Requests\Ticket\ReassignTicketRequest;
+use App\Http\Requests\Ticket\ApproveTicketRequest;
+use App\Http\Requests\Ticket\RejectTicketRequest;
+use App\Http\Requests\Ticket\PendingTicketRequest;
+use App\Http\Requests\Ticket\ResolveTicketRequest;
+use App\Http\Requests\Ticket\CloseTicketRequest;
+use App\Http\Requests\Ticket\CancelTicketRequest;
+use App\Http\Requests\Ticket\EscalateTicketRequest;
+use App\Http\Requests\Ticket\StartTicketRequest;
+
+class TicketWorkflowController extends ApiController
+{
+    public function __construct(
+        protected TicketWorkflowService $service
+    ) {}
+
+    /**
+     * History Workflow
+     */
+    public function history(Ticket $ticket)
+    {
+        $data = $this->service->history($ticket);
+
+        return $this->success(
+            $data,
+            'Workflow berhasil diambil'
+        );
+    }
+
+    /**
+     * Assign Teknisi
+     */
+    public function assign(
+        AssignTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->assign(
+            $ticket,
+            $request->technicians,
+            $request->leader_id,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Teknisi berhasil ditugaskan'
+        );
+    }
+
+    /**
+     * Reassign Teknisi
+     */
+    public function reassign(
+        ReassignTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->reassign(
+            $ticket,
+            $request->technicians,
+            $request->leader_id,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Penugasan berhasil diperbarui'
+        );
+    }
+
+    /**
+     * Approve
+     */
+    public function approve(
+        ApproveTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->approve(
+            $ticket,
+            $request->notes,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil disetujui'
+        );
+    }
+
+    /**
+     * Reject
+     */
+    public function reject(
+        RejectTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->reject(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil ditolak'
+        );
+    }
+
+    /**
+     * Start Work
+     */
+    public function start(
+        StartTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->start(
+            $ticket,
+            $request->validated(),
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Pekerjaan dimulai'
+        );
+    }
+
+    /**
+     * Pending
+     */
+    public function pending(
+        PendingTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->pending(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket pending'
+        );
+    }
+
+    /**
+     * Resume
+     */
+    public function resume(Ticket $ticket)
+    {
+        $ticket = $this->service->resume(
+            $ticket,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket dilanjutkan'
+        );
+    }
+
+    /**
+     * Resolve
+     */
+    public function resolve(
+        ResolveTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->resolve(
+            $ticket,
+            $request->notes,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil diselesaikan'
+        );
+    }
+
+    /**
+     * Close
+     */
+    public function close(
+        CloseTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->close(
+            $ticket,
+            $request->notes,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil ditutup'
+        );
+    }
+
+    /**
+     * Cancel
+     */
+    public function cancel(
+        CancelTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->cancel(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil dibatalkan'
+        );
+    }
+
+    /**
+     * Escalate
+     */
+    public function escalate(
+        EscalateTicketRequest $request,
+        Ticket $ticket
+    ) {
+        $ticket = $this->service->escalate(
+            $ticket,
+            $request->reason,
+            auth()->id() ?? 1
+        );
+
+        return $this->success(
+            new TicketResource($ticket),
+            'Ticket berhasil dieskalasi'
+        );
+    }
+}